TERMS AND CONDITIONS OF USE
(ACCEPTANCE & ACKNOWLEDGEMENT - If you do not fully
understand or do not accept the below terms & conditions please contact
OnlineArabLink.com for clarification.)
OnlineArabLink.com is owned, managed and operated by Arab Link Travel
& Tourism LLC, otherwise known as Arab Link. By accessing and using
OnlineArabLink.com, you accept and agree to be bound by the terms of this
website, all other terms and conditions referenced herein, or any additional
herein may be amended at any time and such amendment shall be effective
upon posting on this website. OnlineArabLink.com reserves the right to make
changes or updates to the content and format of this website without prior
notice, and to restrict or terminate access to the website for any reason at
the sole discretion of OnlineArabLink.com.
1. Whenever used in this context, the terms “We” or
“Us” or “Our” or “Arab Link” refer to OnlineArabLink.com
or its owner/operator Arab Link Travel & Tourism LLC.
2. “Travel Agent” or “Agent” or “You” or “Your”
refers to the users of OnlineArabLink.com website and have access to the
products and services offered in OnlineArabLink.com website.
3. “Customer” or “Client” or “Guest” or “End-User”
are the customers of the travel agent or agent, and are the end-users of the
products or services of OnlineArabLink.com.
4. “Products” or “Services” are the hotels,
apartments, villas and all other types of accommodations and other travel
related products and services.
1. Reservations can be
done either online using OnlineArablink.com website, or if the properties are
not on the website, by emailing to email@example.com. While making the online booking, it is the Travel
Agent/ Agent’s responsibility to ensure that all details of reservations are
correct. OnlineArabLink.com’s policies on cancellation, amendment and no-show
shall be stated in the cancellation policy before booking or at the booking
Names of the Customer/ Guests
The correct names of
guest/s must be entered properly by the Agent. If abbreviation such as TBA has
been entered as the guest's name, the hotel may reject the booking. The names
of all guests must be entered properly on the appropriate field for First Name
and Family Name.
3. No booking should be done for the purpose of blocking the
rooms for future sale. OnlineArabLink reserves the right to cancel any FIT
bookings made by the agent if they appeared to have been done for the purpose
of holding space.
Nationality of Guest/Customer
The Travel Agent
agrees that nationality declaration should be in accordance with the customer’s
passport. OnlineArabLink.com shall not be held responsible for any consequences
arising from false declaration of nationality. Any financial damage that may
occur due to false nationality shall be covered by the Agent towards the
Customers or to Us in full wherever applicable.
ArabLink.com undertakes to ensure that the requested room type and smoking
preference is available, the actual bedding and make-up of the room are not
In certain occasions,
a twin bed may be allocated for a double- bedded room or vice versa. Kindly
note that in Europe, the majority of the hotels are providing 2 single beds
pushed together, for a double bed. OnlineArabLink.com will forward room type
preferences to the hotel, but still, the allocation of rooms is done by the
property and subject to availability upon arrival.
The Agent must ensure
that the room type booked is suitable to the end-user/s. It is the
responsibility of the Agent to ensure that the occupancy of the room booked is
matching the correct number of persons. In case the number of guests are
exceeding the allowed occupancy, the hotel has the rights to reject the
booking, in this case no refund will be made; or to offer extra room to be
booked with and paid directly to the hotel.
will forward all requests such as (a) bedding types (b) connecting rooms (c)
view types (d) smoking preferences (e) high or low floors, etc. to the hotel,
these are all subject to availability at the check-in date, henceforth we
cannot guarantee any of the special requests. We recommend the Agent to advise
the end-user to contact the booked hotel to confirm the special request/s
If You Receive Our Email in Junk Folder
In case you receive
our e-mail in your Junk folder, please ensure to mark the email as “not spam”
so you can prevent receiving our email into your Junk folder, from happening
Early Check-in/ Late Check-in
In most of the hotels,
the room night counts from 2:00 PM till next day 12:00 PM. If a Customer
arrives earlier than the standard or prescribed check-in time as per the
voucher, it is at the sole discretion of the hotel to accommodate the Customer
subject to availability. Any additional charge for the early check-in shall be
paid directly to the hotel.
If a Customer is
expected to arrive late after 6:00 PM, it is very important to contact the
hotel and inform them of Customer’s arrival time, as failing to inform the
hotel of a late arrival can result to releasing the booking or to rebooking the
space for another customer.
Early Check-out/ Late Check-out
For any early checkout
where there is a request for refund, the demands should be accompanied by
document proof that the hotel agreed with or permitted the early check-out. The
refund can be claimed only when the accommodation/hotel excludes the charges
for unutilized nights from the invoice. Hence, the hotel permission itself does
not guarantee any refund.
Any request for late
check-out ( i.e., the customer does not check-out as per standard check-out
time) shall be at the discretion of the hotel and therefore charges for late
check-out shall be paid directly to the hotel.
AMENDMENTS AND CANCELLATIONS
amendments are permitted, the following Amendment conditions may apply: Changes
to arrival/departure date, room type or name change. Where special offers were
applied at the time of the booking, it may result in the re-pricing of that
item, Product or Service. Certain bookings can be amended online. In some cases
where amendment online is not possible, the Agent must send email to Us. (No
amendments shall be entertained by telephone). There may be cases where the
booking must be cancelled and new booking should be done as per the new details.
The prevailing rate at the time the new booking is done shall be the applicable
For booking extension please use the
same booking code and you must inform us via remarks or email about the
that offer free nights and early bird promotions are liable to certain
restrictions, such as but not limited to: no name changes, no extension or
reduction of room nights. OnlineArabLink will not accept any amendments done
directly with the hotel.
vary from hotel to hotel and season to season. The Agent must always check the
cancellation policies and deadline at the time the booking is made.
Cancellation policies may change during special events/high season. In these
periods, the hotels may pass different policies. There may also be instances
where the hotel may not honor the reduced rates of OnlineArabLink.com which
means the price the Customer pays may be higher than the published rate, and
the BAR (Best Available Rate) will apply. This can happen when the availability
is very limited. In some cases where name changes are not permitted, the
booking has to be cancelled and re-booked; hence the new rates may apply.
not accept any cancellations done directly with the hotel.
requests made after the cancellation deadline are subject to cancellation
charges determined by the hotel concerned.
RELOCATION OF GUESTS/CUSTOMERS
shall not be liable in providing alternate accommodation for reasons directly
related to the hotel such as but not limited to: overbooking, maintenance or
renovation, closure of the property. Any relocation shall be the sole
responsibility of the hotel concerned. The Agent accepts that since these
things are beyond our control, OnlineArabLink has no liability for any losses
that might occur as a result of relocation.
GROUP BOOKINGS (9+ Rooms)
Any FIT booking where there
is more than nine (9) units of accommodation booked, done for the purpose of
blocking the space for future sale may be cancelled, at the sole discretion of
OnlineArabLink.com. Agent must submit its group request (9+ accommodations) to
RATES, PAYMENTS, CHARGEBACKS, REFUNDS,
Room rates will be
displayed on the website depending on any market fluctuations. Our rates
generally include most of the taxes except in some countries where certain
taxes are charged separately. Tourist/local/city taxes, which generally include
the use of local services, may not be included. In all cases, taxes excluded in
the booking rates which are to be paid at the hotel shall be shown at the time
the booking is being made and this info may also show on the voucher.
The exchange rates at
the time the booking was confirmed shall be applicable. Any changes relating to
currency exchange rate fluctuations will not affect the rates of an already
confirmed booking. Likewise, once a booking has been booked and confirmed,
there is no refund for any difference in rates due to exchange rate
reserves the right to correct any pricing or displayed errors and/or omissions.
This includes errors and/or omissions, which have been entered by a hotelier or
supplier. In the event of a price error and/or omission OnlineArabLink.com will
offer the choice of either keeping the booking at the correct rates, cancelling
the booking, or subject to availability, a suitable alternate hotel. OnlineArablink.com
reserves the right to cancel any booking in case of a price loading error which
results in an unrealistic booking value.
2. Due to low
occupancy, the hotels may offer special rates to walk-in guests; hence
published rate may in certain situations be lower than OnlineArabLink.com
rates. Any complaint arising from
circumstances such as this which is beyond our control, is not our
responsibility and shall not be entertained by OnlineArabLink.com.
Payments can be done in the following ways:
● Credit Card
● Floating Cash Deposit
● Credit Facility can be provided for Travel Agents who have
established a good track record with OnlineArabLink.com for a minimum period of
one year. In order to grant credit facility, the Travel Agent must submit a
Bank Guarantee, amount of which shall be determined by OnlineArabLink.com
depending on the volume of business generated as per the record.
Identification Proof of Credit Card Holder
We reserve the right
to request proof of identification from the credit card holder as well as
signed authorization form. Although this may cause a bit of inconvenience, this
measure is for the cardholder’s protection against any misuse of credit card.
International Transaction Fees
cannot be held responsible for any international transaction fee being charged
by credit card providers which are passed on because the charges are processed
outside the country where the cardholder resides in. Please note the charges
are not from OnlineArabLink.com and we have no control over these charges
passed on by credit card issuers.
Miscellaneous Charges from Hotels
cannot be held responsible for any additional miscellaneous charges the hotels
may impose such as: air conditioning, safe, mini fridge, rental television,
remote control, luggage storage, sauna, spa, swimming pool use, car parking
fees and other extra charges. Any such
charges must be paid directly to the hotel. Most of the hotels may ask the guests for refundable deposit by credit
card/cash to be given upon check-in as guarantee for any extras...
OnlineArabLink.com cannot be held responsible for any supplement during the
festive season such as: Christmas and the New Year where some hotels impose a
compulsory Gala dinner where guests must pay the corresponding supplement. .
Chargebacks & Fraud
The Travel Agent/Agent
is financially responsible for payment of any booking that is a subject of
chargebacks, frauds and/or other refunds. Without prejudice to the right of the
Agent to appeal a reported Chargeback with the acquiring bank, Agent explicitly
agrees to accept any such reported reversed payment, penalties and/or other
fees and expenses reported by OnlineArabLink.com and/or its affiliated
acquiring entity. For the avoidance of doubt, OnlineArabLink.com assumes no
liability whatsoever and will not refund any payment to your credit card, debit
card or your account.
Upon notification of a
Chargeback, Agent may initiate a challenge to the Chargeback by forwarding all
transaction information to OnlineArabLink.com within permitted time period by
e-mail (e.g. signed order form to provide proof of the cardholder’s
authorization of the transactions or acceptance of goods). OnlineArabLink.com
will forward this information to the acquiring bank. Chargeback case will be
finalized regarding to the International Card Regulations (Visa, Mastercard,
Amex etc) between Issuer Bank and Acquirer Bank which, will make the final
decision of the case.
In order to protect
OnlineArabLink.com against any form of fraud, unauthorized use of the services
for prohibited activities, , OnlineArabLink.com will have the right to
immediately modify and/or suspend some or all of the provision of Services to
Agent by written notice. OnlineArabLink.com shall use this right of
modification and/or suspension of the Services in good faith, with restraint,
and when any one or more of the following occurs:
● Number of Chargebacks affecting the reputation of
● When there is reasonable doubt or evidence that fraud is
or may be occurring
● ArabLinkOnline.com reasonably determines that the Agent is
willfully dishonest, fraudulent and/or engages in misconduct with respect to
its business or affairs;
● The risk profile of Agent and/or its transactions change
● An acquirer, card association, payment method supplier,
governmental or supervisory authority requires or advises OnlineArabLink.com to
modify, suspend or terminate the Services;
● A law, rule, banking regulation including, but not limited
to, currency restriction from local and/or central banks mandates modification,
suspension or termination of the Services.
Arab Link LLC will appear on the credit card statement
If a Travel
Agent/Agent has used a Third Party or Customer’s credit card to make the hotel
booking then, it is the responsibility of the Travel Agent/Agent to inform the
Cardholder or the Customer of this important information in order to avoid any
8. Payments not
done within the agreed period may result to (a)blocking of your system access
(b) cancellation of all future bookings; and/or ( c )termination of the contract.
OnlineArabLink.com endeavors to provide updated
hotel information on our website. This information however, is provided by
hoteliers or third-parties. Hence, OnlineArabLink.com. is not responsible for
the accuracy of this information or for any facilities that may or may not be
available at the hotel during the stay of your customers, or if it is not
suited to the customer’s individual preferences.
OnlineArabLink.com cannot accept responsibility for
any disturbance or inconvenience to your client for accidents or losses inside
the hotel premises or that which may be caused by hotel management or staff.
All hotels require at least one of the guests to be
of legal age. Some hotels have higher age limits, thus Travel Agent/ Agent must
directly contact the hotel for clarification.
GOVERNING LAWS AND JURISDICTION
The terms and
conditions as stipulated on our website and any related actions will be
governed by the appropriate laws of United Arab Emirates. Any claim or legal
proceedings in connection with our products and services will be brought to
courts located in Dubai and you consent to the jurisdiction of and venue in
such courts and waive any objection as to inconvenient forum. You agree to
submit to the exclusive jurisdiction of the courts of United Arab Emirates to
resolve any legal matter arising from this Terms. Notwithstanding this, you
agree that OnlineArabLink.com shall still be allowed to apply for injunctive
remedies (or other equivalent types of urgent legal remedy) in any
jurisdiction. The prevailing party shall have the right to collect from the
other party its legal fees, expenses and costs and necessary disbursements and
attorney’s fees incurred in enforcing this terms and conditions.
GENERAL TERMS AND CONDITIONS
Any booking complaints should be addressed to firstname.lastname@example.org and must be supported with proofs to be raised not later
than two weeks from check-out date. No complaints will be entertained without
To enable us to
monitor and improve our services, all telephone calls to OnlineArabLink.com are
recorded. In case you do not want to receive any promotional e-mails,
newsletters or special deals you can send email to info@OnlineArabLink.com.
shall not be liable for any loss or failure in service relating from force
majeure such as flood, earthquake, bad weather conditions, etc or any other acts
of riot, terrorism, acts of governments or authority change in a country
OnlineArabLink.com is not liable for the practices of hotels relating to their
such as opening and
closing hours of swimming pool, heating system, etc..
OnlineArabLink.com shall not be liable for any and
all indirect or consequential losses which may be incurred by Travel Agent or
Customer, including but not limited to:
● Loss of profit whether
directly or indirectly
● Any loss of opportunity
● Any loss of goodwill and
● Any act of the Client or
● Any act of third party not
connected to the services
● Any situation beyond
OnlineArabLink’s control including, but not limited to, acts of nature, labour
disputes or any other irregularity beyond OnlineArabLink.com ’s control. We
disclaim responsibility for any loss, damage, accidents, sickness or changes in
schedules resulting from causes beyond its control.
As the information on the website is provided by the
hotels, we shall not be held liable if such information is incorrect or
ENTIRETY OF AGREEMENT
If any provision of these terms and conditions is or
becomes invalid, unenforceable or non-binding, you shall remain bound by all other
provisions hereof. In such event, such invalid provision shall nonetheless be
enforced to the fullest extent permitted by applicable law, and you will at
least agree to accept a similar effect as the invalid, unenforceable or
non-binding provision, given the contents and purpose of these terms and
conditions are correct.
OnlineArabLink.com does not warrant or make
representations regarding the security of our website. By accessing the
website, the User acknowledges that any information sent may be intercepted.
OnlineArabLink.com does not warrant that the website or the servers are free
from viruses or any other harmful elements.
In no event shall OnlineArabLink.com or any of its
affiliates be liable for any direct, indirect, consequential or incidental
damages arising out of or in connection with the use of, or inability to use
Use of the OnlineArabLink.com website is subject to
your acceptance of Our terms and conditions. If you do not accept these Terms
and Conditions, You must refrain from using the website.